Shipping & Returns

Shipping Policy

At Self Is You, LLC, we're delighted to offer free shipping on all orders as part of our commitment to delivering exceptional service to our valued customers.

Shipping Partner:

We have partnered with the United States Postal Service (USPS) to ensure reliable and efficient shipping for all orders.

Free Shipping:

Enjoy free standard shipping on every order placed through our website, regardless of order value or size.
This offer applies to deliveries within the United States and its territories.

Delivery Timelines:

Our standard shipping usually takes 3-5 business days for delivery after processing.
Please note that shipping times may vary depending on your location and certain circumstances beyond our control.

Order Processing:

All of our coffee is roasted to order. This means you get the freshest coffee on the internet! This also means our processing time is 3-5 business days from when the order is placed.
You will receive a shipping confirmation email with tracking details once your order has been shipped.

Expedited Shipping:

At this time, we do not offer expedited shipping options. All orders are shipped using our standard shipping service provided by USPS.

Tracking Orders:

You can track your order using the tracking information provided in the shipping confirmation email or by logging into your account on our website.

International Shipping:

Currently, we only offer shipping within the United States and its territories. We do not offer international shipping.

For any questions or concerns regarding shipping, please feel free to contact our customer support team at contactus@selfisyou.com. We're here to assist you with any inquiries you may have.

Note: While we strive to meet estimated delivery times, unforeseen circumstances or delays may occur. We appreciate your patience and understanding.

Return & Exchange Policy

At Self Is You, LLC, we strive to ensure your satisfaction with every purchase. We understand that circumstances may arise where a return is necessary. Please review our refund and return policy outlined below:

Returns Eligibility:

Returns are only accepted if the product is damaged upon arrival or if an incorrect item has been shipped.
Unfortunately, due to health and safety regulations, we cannot accept returns on consumable goods such as coffee and tea.

Damaged or Incorrect Items:

In the event that your order arrives damaged or if you receive the wrong product, please contact us within 7 days of receiving your order.
Please provide clear images of the damaged item or the incorrect product received along with your order number for our records.

Refund Process:

Once your return request is approved, we will provide instructions on how to return the damaged or incorrect item.
Upon receipt and inspection of the returned item, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase.

Exchanges:

We do not offer direct exchanges. If an exchange is required due to a damaged item or incorrect product, we will process it as a return and issue a refund.

For any queries or to initiate a return request, please contact our customer support team at contactus@selfisyou.com.
Our team will be happy to assist you and provide further instructions for the return process.

Note: Please ensure to carefully review your order before finalizing your purchase to avoid any discrepancies.